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Technical Writing

Our Services

 

Whether you need help with one article, a range of materials to support a new system or process, regular ongoing maintenance of your existing documentation, or an ‘as needed’ support service, we can work with you to ensure your technical writing needs are met. 

 

At Netify, we pride ourselves on our ability to collaborate with your people, in person or via remote methods, to produce a variety of high-quality material for internal and external audiences.

 

Let us help your team stay on top of business or technical changes by producing clear, relevant and accurate information in line with your project schedules.  We have the skills and experience to translate your requirements into engaging material which is tailored for your intended audiences (technical and non-technical), and in a format, language and style which is reflective of your organisation (and work within any existing writing, style and branding guides).

Can you work with our existing documentation?

Yes, in most circumstances. In addition to creating new material, we can maintain your existing collateral to keep it up-to-date and accurate or re-purpose it to meet new requirements.

 

What software do you use?

The best ‘tool for the job’ will vary depending on your requirements.  We have experience using a variety of software for authoring, publishing, content management, version control, screen captures, drawing, image manipulation, video editing etc. In general, we’ll undertake the work using your existing/preferred tools to make our involvement seamless to your organisation.  Alternatively, we can make product recommendations for you, or use our existing tools and provide the collateral to you in an agreed format that will work for your organisation.

 

What sort of materials can you help with?

We have experience with a wide range of materials including:

  • Quick reference guides

  • User guides / manuals

  • Process documentation

  • Technical marketing content (Feature overviews / ROI info fact sheets etc)

  • Release notes

  • Training guides / Train-the-trainer guides

  • Online help content

  • Knowledge base articles

  • Development of FAQs

  • Guidelines for users

  • Troubleshooting articles/guides

  • Technical case studies

  • Technical materials for system administrators, support teams, third party partners, developers etc.  This includes a range of instructional materials, checklists, system admin daily operations/checklists, implementation guides, installation guides, integration documentation, technical guides etc.

  • Templates and other supporting material

  • API documentation

 

Not sure what you need? Need something else? No problem, let’s chat!

Contact Us

Phone: 0800 NETIFY (63 84 39)

PO Box 84-375, Westgate, Auckland 0657

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